FREQUENTLY ASKED QUESTIONS:

WHAT IS THE HANDIE?

WHAT FEATURES ARE ON THE HANDIE?

HOW DO I CLEAN THE HANDIE?

WHAT MATERIAL IS USED TO MAKE THE HANDIE?

WHAT TYPE OF LUBRICATION I SHOULD USE WITH THE HANDIE?

WHAT IF I HAVE AN ALLERGIC REACTION TO THE HANDIE’S MATERIAL?

HOW LONG WILL THE HANDIE LAST?

HOW DO I USE THE HANDIE?

CAN THE HANDIE BE USED IN THE SHOWER OR TUB?

CAN I HEAT THE HANDIE BEFORE USE?

CAN I LEAVE LUBRICATION IN THE HANDIE WHEN NOT IN USE?

ORDERING AND PAYMENT INFORMATION

SHIPPING

RETURNS


WHAT IS THE HANDIE?

  • The Handie® is an all-in-one male finishing tool with several built in features, such as self-lubrication, vibration, and an easy to clean bodily fluid catcher.

WHAT FEATURES ARE ON THE HANDIE?

HOW DO I CLEAN THE HANDIE?

  • To clean The Handie®, just rinse, then wash it with a mild hand soap, rinse again, and dry with a lint free cloth or paper towel. Never put in the dishwasher or laundry machine.

WHAT MATERIAL IS USED TO MAKE THE HANDIE®?

  • The Handie® is made from a 100% skin safe, food grade silicone material.

WHAT TYPE OF LUBRICATION I SHOULD USE WITH THE HANDIE®?

  • You must use a water-based lubricant. DO NOT use a silicone-based lubricant, as this will destroy The Handie®.

WHAT IF I HAVE AN ALLERGIC REACTION TO THE HANDIE®’S MATERIAL?

  • Please DO NOT use if you are allergic to rubbers or silicone plastics. If you have an allergic reaction, stop use and consult your physician immediately.

HOW LONG WILL THE HANDIE® LAST?

  • The Handie® is built to last, as long as you follow the simple cleaning instructions and store it in a lint-free, cool place.

HOW DO I USE THE HANDIE®?

  • Using The Handie® is as simple as using your bare hand, but with added features for your pleasure. Place your hand into the glove and you are ready. The Handie®’s added features are simple to use:

Vibration:
To turn on the vibration, first lift the top hood of the vibrator compartment, unscrew the top half of the vibrator while lower half is still in the compartment and then remove the small paper battery tab. Screw the top half of the vibrator back on and push the top covering of the vibrator compartment located on the pinky finger to turn on or off.

Self Lubrication:
For application of lubricant, first take off the cap on the top of the lubrication chamber located on the back of The Handie®. Fill the chamber with your favorite water based lube, do not overfill (fill half way for best results). Replace the cap securely with a twist, remove the palm plug, and then push the cap to dispense lube into the palm of The Handie®. Be sure to replace the palm plug when not in use to avoid any leaking when storing.

CAN THE HANDIE® BE USED IN THE SHOWER OR TUB?

  • Yes, it is perfectly safe in water.

CAN I HEAT THE HANDIE® BEFORE USE?

  • NEVER put The Handie® in the microwave or any other device to heat. This will destroy it. If you want to heat The Handie® before use, pour warm water in a bowl and soak The Handie® for a couple of minutes. Do not leave The Handie® in direct sunlight or near a heating source.

CAN I LEAVE LUBRICATION IN THE HANDIE® WHEN NOT IN USE?

  • It is recommended that you do not leave excess lubrication in the chamber while not in use to prevent damaging The Handie®.

ORDERING AND PAYMENT INFORMATION

  • Your personal information will never be shared, sold or traded with any other company or service. It will only be used for billing and shipping of your product. Your information is secure by encryption technologies, so you can feel confident your information is safely protected. After shipment, no promotional mailers, flyers, or catalogs will be shipped to you.
  • Your orders will show on your billing statement as “Rockit.”
  • Once your order is placed and paid for, you will receive a confirmation receipt. When your order is completed and shipped, you will receive a shipping confirmation receipt with tracking number. Please note, email addresses cannot be modified once submitted.
  • Method of payment accepted for both domestic and international orders are credit card and Pay Pal.

SHIPPING

  • A tracking number will be issued to track your item through the assigned mail carrier.
  • Once your order is placed and paid for, you will receive a confirmation receipt. When your order is completed and shipped, you will receive a shipping confirmation receipt with tracking number. Please note, email addresses cannot be modified once submitted.
  • If you change your address, please contact us immediately. If the item has not shipped, we can make any corrections, but after shipping you will be responsible for any additional costs.
  • To cancel or change an order, contact us. If the item has not shipped, we will cancel or make any changes to your order. If item has already shipped, return the UNOPENED package for a full refund. Contact us to return unopened item.
  • International orders may be subject to additional duty fees or custom fees, which you will have to pay separately to the carrier at the time of delivery.
  • No signature will be required for delivery of your package.
  • The package will arrive in a plain USPS box. The shipping label will read “Rockit”.
  • If you have any questions or concerns regarding your order, please contact us through the contact page on our website www.theHandie®.com.
  • For international customs purposes, the item will be declared as a massager.
  • Countries we do NOT ship to: 
Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canary Island, Cayman Islands, China, Columbia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Japan, Jordan, Korea, Kuwait, Lebanon, Lesotho, Malaysia, Mexico, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russian Federation, Saudi Arabia, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Thailand, Trinidad & Tobago, Turks & Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, UK Virgin Island-Virgin Gorda, Yemen

 


RETURNS

  • All items that are UNOPENED in the sealed poly bag may be returned and refunded the amount charged within 30 days of purchase.
  • We will NOT accept any opened or used products for return.
  • For any defective items, please contact customer service through the contact page on our website www.theHandie®.com., so we can verify and resolve the issue.
  • Unopened returns will be refunded back to the credit card or debit card used to purchase. Please allow 14 business days from the time we receive your item to process your order.

 


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